Privacy Policy

Effective Date: July 17, 2026

QOS MSP, LLC. (“QOS MSP,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us through our website and related online services.

This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices available to you. It also describes how to contact us about our privacy practices.

1. Who We Are

QOS MSP, LLC.
PO Box 14
Sheridan, IN 46069
privacy@qosmsp.com

QOS MSP provides managed IT and related business technology services in the United States.

2. Scope of This Policy

This Privacy Policy applies to information collected through our website, contact forms, chat features, scheduling tools, embedded media, and related communications.

This Privacy Policy does not apply to third-party websites, platforms, or services that may be linked from our site, including job-posting websites such as Indeed or other external sites. Those third parties have their own privacy policies and practices.

3. Information We Collect

We may collect personal information you provide directly, including your name, email address, phone number, company name, message content, scheduling details, marketing preferences, and SMS consent choices where offered.

We and our service providers may also collect technical and usage information automatically, such as your IP address, browser type, device type, operating system, referring pages, pages viewed, date and time of visit, and cookie or similar technology data.

Our site may also include third-party tools or embedded content provided by services such as HubSpot, Google Analytics, YouTube, and Calendly, which may collect information directly from your browser or device in accordance with their own privacy practices.

4. How We Use Information

Respond to inquiries and requests
Provide information about our services
Schedule meetings or consultations
Operate and improve our website
Analyze website usage and performance
Provide chat and customer support functionality
Send marketing emails if you opt in
Send promotional SMS messages if you separately opt in
Maintain security and prevent spam, fraud, and abuse
Comply with legal obligations and protect our rights

5. Cookies and Similar Technologies

We may use cookies and similar technologies to operate the website, remember preferences, measure performance, and understand how visitors use the site.

Our website is intended to use a consent mechanism that allows visitors to reject non-essential analytics cookies. If you reject analytics cookies, analytics-related tracking should not be activated except as permitted by applicable law.

6. Analytics

We use Google Analytics to understand how visitors use our website and to improve site performance and content. Google Analytics may collect information such as IP address, browser and device information, pages visited, and general usage activity, subject to the consent choices presented on our website where required by law.

7. Contact Forms and Chat

Our website may use HubSpot forms and HubSpot chat features. When you submit a form or send a message through chat, we may collect the information you provide along with related technical metadata needed to operate, secure, and manage those tools.

We use this information to respond to your message, provide requested information, improve communications, prevent spam, and maintain records of business interactions.

8. Scheduling Tools

Our website may use Calendly to allow visitors to schedule meetings with us. If you use a scheduling tool on our site, Calendly may collect information such as your name, email address, scheduling selections, and related details needed to arrange the meeting.

9. Embedded Videos

Our site may include embedded videos from YouTube. When you view a page containing an embedded video, YouTube may collect information about your device, browser, and interactions with the video, and may use cookies or similar technologies.

10. Email Marketing

If you choose to opt in, we may send you marketing emails about our services, updates, and related business information. Marketing email consent is optional, and you can unsubscribe at any time by using the unsubscribe link in the email or by contacting us at privacy@qosmsp.com.

We use HubSpot to manage marketing communications and subscriber information. HubSpot may process your contact information, preferences, and related engagement data on our behalf.

11. SMS Marketing and Text Messages

If you separately opt in through a website form or another clear consent mechanism, we may send you promotional or marketing text messages.

SMS consent is optional.
SMS consent is separate from general contact or service inquiries.
Consent is not a condition of purchasing any services.
Consent is collected through an unchecked opt-in mechanism by default.

You can opt out of marketing text messages at any time by following the instructions in the message, including by replying STOP where applicable. We may use HubSpot or related service providers to administer SMS communications and records of consent and opt-out activity.

12. When We Share Information

We do not sell personal information. We also do not share personal information for cross-context behavioral advertising.

We may share information with service providers and vendors that help us operate our website and business.
We may share information with providers such as HubSpot, Google Analytics, YouTube, and Calendly in connection with the services they perform.
We may share information if required by law or legal process, to protect rights, property, safety, or security, or in connection with a business transaction such as a merger, acquisition, sale, or asset transfer.

13. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including business follow-up, recordkeeping, security, and legal compliance.

As a general standard, we keep contact-form submissions and chat messages for up to 24 months after the last meaningful interaction, unless a longer retention period is required or justified for legal, security, contractual, or legitimate business reasons.

14. Your Privacy Choices and Rights

Depending on your location and applicable law, you may have the right to request access to personal information we maintain about you, correction of inaccurate personal information, or deletion of personal information, subject to applicable exceptions.

To submit a privacy request, email privacy@qosmsp.com. We aim to respond to verified privacy requests within 45 days, subject to applicable law and any need to verify the request or extend the response period where permitted.

15. State Privacy Rights

Because QOS MSP serves customers nationwide, residents of certain states may have additional privacy rights under applicable state law. Where required by law, we will honor eligible requests concerning access, correction, deletion, and other applicable privacy rights in accordance with the law that applies to the particular request and the personal information involved.

16. Children’s Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without appropriate authorization where required, we will take reasonable steps to delete that information.

If you believe a child under 13 has provided us personal information, please contact us at privacy@qosmsp.com.

17. Do Not Track

Some browsers offer a Do Not Track setting. At this time, our website does not respond to browser Do Not Track signals because there is not a uniform industry standard for how to interpret or respond to them.

18. Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no method of transmitting or storing data online is completely secure, and we cannot guarantee absolute security.

19. Monitoring and Recording

We may monitor or record calls, chats, or similar communications for quality assurance, training, security, and service improvement purposes, with appropriate notice where required by applicable law.

Where recording or monitoring applies, our operational practices should include just-in-time notice at or before the interaction begins.

20. Third-Party Websites

Our website may contain links to third-party websites or services, including employment platforms or other external resources. We are not responsible for the privacy, security, or content practices of those third parties. We encourage you to review their privacy policies before providing personal information.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page and update the Effective Date above.

22. Contact Us

If you have questions about this Privacy Policy or want to submit a privacy request, contact: