Managed IT Services FAQ

A managed IT service provider (MSP) runs your company's technology day to day for a flat monthly fee — monitoring, help desk, security, backups, and vendor management — instead of you hiring in-house staff or calling someone only when things break.

QOS MSP provides managed IT support, cybersecurity, cloud management (Google, Microsoft Azure, AWS), IT infrastructure, help desk, and compliance services for small and mid-sized businesses.

Standard support runs Monday through Friday, 8 a.m. to 5 p.m., and 24×7×365 emergency coverage is available with a support agreement.

Both. Most day-to-day issues are resolved remotely for speed, and we dispatch engineers on-site when hands-on work is needed — primarily across the Indianapolis metro and Chicagoland.

A flat monthly fee per user — $125 to $195 depending on plan — with every rate published on our pricing page. The fee covers each person, their primary computer, and their mobile phone.

The person plus their primary computer and mobile phone — support, monitoring, security, and tested backups included. Additional computers are $35/month, managed servers $95, managed network devices $25 each — all management-only rates.

No. Endpoint security (including Bitdefender licensing) and tested backups are part of every plan's base price — we don't sell security as an add-on. The backup and continuity work is included; the systems it runs on — extra backup storage, a second site, standby cloud capacity — are quoted separately, the same way hardware is.

No. Device rates cover management only — hardware, third-party licenses such as Microsoft 365, and vendor subscriptions on network gear are quoted separately, and you approve every quote before anything is billed.

Start with a free consultation — we review your environment, recommend a plan, and give you a fixed quote. Onboarding covers an assessment, agent deployment, and full documentation of your systems; the onboarding fee is waived on annual agreements.

No — onboarding occurs in the background while your current setup keeps running, and any cutover steps are scheduled around your business hours.

Yes. We can take IT off your plate entirely or handle the day-to-day (help desk, monitoring, security) while your internal staff focuses on projects.

No. Documenting your environment is part of onboarding — you get an operation runbook covering your systems, accounts, and vendors.

Every plan includes Bitdefender endpoint security, 24/7 monitoring and patching, and tested backups in the base price. The Compliance plan adds written security policies, risk assessments, staff security-awareness training, and audit support for regulated businesses.

Backups run automatically and are tested — we verify data actually restores rather than assuming a green checkmark means you're safe. Backup coverage is included in every plan.

Yes. We support HIPAA, SOC 2, PCI DSS, GDPR, and HITRUST programs, and our Compliance plan is built for regulated businesses. Learn more on our compliance services page.

Prevention comes first — endpoint protection, patching, and monitoring — but no provider can honestly promise zero risk. That's why every plan includes tested backups: if ransomware gets through, we restore your data rather than negotiate for it.

We're founder-led — the company Aaron Mason started in 2007 still answers to him. We publish our pricing, include security and tested backups in every base price, and we'll tell you honestly when something isn't worth buying.

The Indianapolis metro and businesses across Indiana from our Sheridan corporate office, and Chicagoland and Illinois from our Fox River Grove branch. Remote support extends across both states.

Plans start at a five-user minimum; our largest single environment is 1,500 users, and we support more than 75,000 users across all customers. Most clients are small and mid-sized businesses.

Small and mid-sized businesses across industries, with particular depth in regulated sectors — healthcare practices (HIPAA), companies handling card payments (PCI DSS), and service firms pursuing SOC 2.