About QOS MSP
Six Principles That Guide How We Work
The standards every QOS client can expect, whether you have five users or five thousand.
Relationships First
We build long-term partnerships, not ticket queues — decisions start with a conversation, not a contract clause.
Plain-English Communication
You get straight answers about your technology, your risks, and your bill — no jargon, no surprises.
Boring, Predictable Billing
Flat monthly per-user pricing published right on our website, so budgeting stays simple and honest.
Security in Everything
Endpoint protection, patching, and tested backups are built into every plan, never sold as add-ons.
Enterprise Discipline
Nearly two decades and 75,000+ users taught us processes that scale in both directions.
Local Accountability
We’re your neighbors in Indiana and Illinois — when something breaks, you talk to people who own the outcome.
The Difference a Founder-Led IT Partner Makes
Most managed service providers look alike on paper. The difference shows up in who answers, how fast, and whether anyone owns the result.
With a typical MSP
- Rotating techs who relearn your network
- Tickets closed, problems left open
- Surprise fees and confusing invoices
- Escalations that go nowhere
With QOS MSP
- A consistent team that knows your setup
- Root causes fixed, not just symptoms
- Published flat-rate pricing, no surprises
- A founder you can actually reach
Our Story: 19 Years of Keeping Businesses Running
Aaron Mason founded QOS Consulting, Inc. in 2007 in the Chicago area as a technology firm built around a simple idea: reliable, cost-effective IT without the complexity. What began as an IT consultancy grew into a full managed service provider, solutions firm, and software development shop.
Over nearly two decades, QOS has supported organizations of every size — from five-person offices to enterprise environments, with more than 75,000 users supported across all our customers — in healthcare, professional services, finance, and more. That range taught us something most small-business IT providers never learn: enterprise-grade process, applied at small-business scale.
Today, QOS is a family of companies — QOS MSP for managed IT, alongside sister companies in software development, staffing, and AI — anchored by our new corporate office in the Indianapolis area, with our long-standing Illinois roots. QOS MSP is the managed IT company in that family: the same team and standards, with sharpened focus.
The philosophy hasn’t changed since day one: build strong working relationships, ask for feedback often, and tailor every solution to the customer.
Who Is QOS MSP?
QOS MSP is the managed IT company in the QOS family — an Indiana- and Illinois-based team, founder-led since 2007, providing flat-rate IT management, security, and support to small and mid-sized businesses.
- Managed IT support and help desk
- Endpoint security and patching (Bitdefender included)
- Tested backups and disaster recovery
- Cloud services (Google Workspace, Microsoft 365, AWS, Azure)
- Compliance support (HIPAA, SOC 2, PCI DSS)
- Network and infrastructure management
- IT leadership (vCIO and vCTO)
- 24×7×365 monitoring, with 24×7 support available
Meet Aaron Mason, Founder and CEO
QOS is founder-led: Aaron Mason has run the company since 2007 and still works directly with clients.
- More than 30 years in information technology
- Founded QOS Consulting, Inc. in 2007
- Experience across SaaS, MSP, software, and data centers
How We Work With Clients
No two businesses run the same stack, so every engagement starts with listening, not a template.
- Free introductory consultation and assessment
- Documented onboarding with a full inventory
- Proactive monitoring, patching, and maintenance
- Quarterly reviews tied to business goals
- Flat monthly billing at published rates
- Direct access to senior engineers
Where We Work: Indianapolis, Chicago, and Beyond
QOS operates from two offices and supports clients across Indiana, Illinois, and distributed teams in multiple states.
- Corporate office: Sheridan, Indiana (Indianapolis metro)
- Branch office: Fox River Grove, Illinois (Chicagoland)
- On-site support across central Indiana and Chicagoland
- Remote support for distributed teams nationwide
Download the Managed IT Provider Evaluation Checklist
Choosing an MSP is a multi-year commitment most businesses make blind. This checklist gives you the exact questions to ask any provider — about security, response times, billing, and exit terms — so you can compare apples to apples. Yes, including us.
Frequently Asked Questions About QOS MSP
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What is QOS MSP?
QOS MSP is the managed IT company in the QOS family of businesses, founder-led since 2007. We provide flat-rate managed IT, security, cloud, and compliance services to small and mid-sized businesses in Indiana and Illinois.
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How long has QOS been in business?
QOS has operated since 2007 — nearly two decades of continuous, founder-led service. Aaron Mason has led the company from day one.
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Who owns QOS MSP, and how does it relate to QOS Consulting?
QOS MSP is part of the QOS family of companies, owned by QOS Holdings, LLC — alongside QOS Software (development), QOS Staffing (staff augmentation), and QOS Agentic (AI). QOS Consulting, our original consulting practice founded in 2007, is a sister company. If you've known us as QOS Consulting over the years, it's the same people and the same standards — QOS MSP is the managed IT company in the family.
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Where is QOS MSP located?
Our corporate office is in Sheridan, Indiana, serving the Indianapolis metro, with a branch office in Fox River Grove, Illinois, serving Chicagoland. We support on-site and remote clients across both states.
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How much do your managed IT services cost?
Plans run $125 to $195 per user per month depending on tier, with every rate published on our pricing page. Annual agreements save $10 per user monthly and waive onboarding.
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Do you work with small businesses?
Yes. Plans start at a five-user minimum, and we support more than 75,000 users across all our customers — most of our clients are small and mid-sized businesses.