Managed IT Services Pricing
Managed IT Service Plans
Prices are per user, per month, with an annual agreement — month-to-month runs $10 more.
Every plan includes security and tested backups.
Add-on device management
All rates are management only — hardware and software/vendor licensing are billed separately. (Bitdefender licensing is already included in your per-user fee.)
Compare What Each Plan Includes
Every line item, side by side. If it isn't listed here, we quote it before anything is billed.
| What's Included | Core | Complete | Compliance |
|---|---|---|---|
| Unlimited Remote Help Desk | ✓ | ✓ | ✓ |
| 24/7 Monitoring & Patching | ✓ | ✓ | ✓ |
| Bitdefender Endpoint Security | ✓ | ✓ | ✓ |
| Tested Backups | ✓ | ✓ | ✓ |
| MS 365 / Google Workspace Management | ✓ | ✓ | ✓ |
| Remote Access (Splashtop / RemotePC) | ✓ | ✓ | ✓ |
| Onboarding Assessment & Operation Runbook | ✓ | ✓ | ✓ |
| Assigned Team Lead & Work-Order Tracking | ✓ | ✓ | ✓ |
| Business Reviews | Annual | Quarterly | Quarterly |
| Vendor Management | — | ✓ | ✓ |
| Technology Budget Planning (vCIO) | — | ✓ | ✓ |
| On-Site Support Allowance | — | ✓ | ✓ |
| Priority SLA | — | ✓ | ✓ |
| Security Policies & Procedures | — | — | ✓ |
| Risk Assessments (HIPAA & Frameworks) | — | — | ✓ |
| Staff Security-Awareness Training | — | — | ✓ |
| Audit Evidence & Support | — | — | ✓ |
| Annual Compliance Review | — | — | ✓ |
| Monthly Price (Annual Agreement) | $115/user | $155/user | $185/user |
| Monthly Price (Month-to-Month) | $125/user | $165/user | $195/user |
How the Numbers Work
A plain-English overview of the model — what a user is, what's included, and how pricing works as your team grows.
- Plans start at 5 users, and the rates shown above apply up to 25.
- Go month-to-month, or take an annual agreement for $10/user less with onboarding waived.
- "Management only" means we manage the device — the hardware and any vendor licensing are billed separately (Bitdefender licensing is included).
More than 25 users? Your pricing gets better.
The rates above are list pricing for up to 25 users. Larger teams qualify for tiered volume pricing — the per-user rate comes down as you grow. Commit to a multi-year agreement and we can go further still. It's also worth asking what promotions we're running this month. Let's put real numbers to your environment.
Download the Managed IT Budget Worksheet
Ten minutes with this worksheet and you'll know what managed IT should cost your business — before you talk to anyone. Count your users and devices, do the math, and bring the questions most providers hope you won't ask.
Frequently Asked Questions About Managed IT Pricing
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How does managed IT pricing work at QOS MSP?
It's a flat monthly fee per user — $125 to $195 depending on plan, month-to-month — covering support for each person, their primary computer, and their mobile phone. Additional computers are $35 per month, managed servers are $95 per month, and managed network devices such as firewalls, switches, and access points are $25 per month each. All device rates cover management only — hardware and software licensing are separate. Security and tested backups are in every plan's base price, never sold as add-ons — though the storage and any redundant systems they run on are quoted separately, like hardware.
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Is there a minimum number of users?
Yes. Plans start at 5 users. Below that, a managed plan usually isn't the right fit — we'll tell you honestly and point you toward better alternatives for your size.
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Is there a setup or onboarding fee?
On month-to-month plans, yes — a one-time fee equal to one month of service covers the onboarding assessment, agent deployment, documentation, and your operation runbook. On an annual agreement, the onboarding fee is waived.
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What is not included in the monthly fee?
Hardware, third-party software licenses such as Microsoft 365 or line-of-business apps, vendor subscriptions on network gear (firewall security services, switch and access-point licensing), extra backup storage and the redundant systems business continuity runs on (a second site, standby cloud capacity), and project work outside day-to-day management. Device fees cover management only — hardware and subscriptions are quoted up front, and you approve every quote before anything is billed.
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What happens when we hire or lose employees?
Your bill adjusts to the new user count at the next monthly invoice. No change fees and no renegotiation — the per-user rate simply applies to however many people you have.
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Do you require long-term contracts?
No. You can go month-to-month at standard rates, or choose an annual agreement to save $10 per user each month and skip the onboarding fee entirely. Either way, you're billed monthly.